Shipping Policy

Trade name: Mornvold Phone number: +33473512556 Email: info@mornvold.shop Physical address: 6 Rue Terrasse, 63300 Thiers, France Effective Date: September 2026

1. Order Processing & Verification

All orders submitted to Mornvold will enter processing within 1 to 3 business days. Business days exclude Saturdays, Sundays and official French public holidays. Any orders placed after our daily order cutoff time will commence processing on the next business day. We reserve the right to conduct order verification before shipment to prevent fraudulent transactions. Our team may check buyer identity, payment information and delivery address details. If there are address mistakes, missing information or payment inconsistencies, we will contact you via email. Order processing will be suspended until we receive your confirmation. Customers are fully responsible for entering a complete and accurate delivery address, including building number, apartment, unit or access code where applicable. Mornvold shall not be liable for delivery failures, redelivery fees or parcel loss caused by incomplete, incorrect or outdated address information provided by the customer. Once the order has been dispatched, address corrections cannot be guaranteed.

2. Shipping Zones & Estimated Delivery Lead Times

Delivery estimates are reference values only and not legally guaranteed. Delays may arise from carrier backlogs, customs inspections, peak shopping seasons, public holidays, severe weather events, strikes or other unexpected logistical disruptions.

• Metropolitan France: 2–5 business days after dispatch
• Corsica: 4–7 business days after dispatch
• EU Member States: 5–10 business days after dispatch
• Rest of the World: 7–18 business days after dispatch

3. Shipping Charges & Free Shipping Promotion

Shipping fees are automatically calculated at checkout based on destination country, parcel weight, dimensions and selected delivery service. Free standard shipping may be activated for orders that meet the minimum cart value threshold displayed on our website at the time of purchase. Free shipping applies exclusively to standard delivery service. If you choose express shipping upgrade, additional express charges will still apply even if your order meets the free standard shipping requirement. Promotional free shipping rules can be modified or withdrawn at any time without prior notice.

4. Parcel Tracking

Once your package is handed over to the logistics carrier, we will send a shipping confirmation email containing your unique tracking number and tracking link to your registered email address. Tracking data may take up to 48 hours to update and become visible on the carrier’s system after the shipping label is generated. If you do not receive the dispatch email, please check your spam or junk mailbox first. If the email is still missing, contact our support team at info@mornvold.shop.

5. Customs, Duties, VAT & Import Charges

For parcels shipped outside Metropolitan France: all import duties, local VAT, customs clearance administrative fees and any other local levies at the destination country are the sole responsibility of the customer. Mornvold has no authority over customs clearance procedures and cannot predict customs detention, inspection delays or additional import fees. Customers are advised to review the local import regulations and tax rules of their destination country before completing purchase. If a parcel is refused by customs or returned to our warehouse due to unpaid duties or prohibited import items, the original outbound shipping cost plus return shipping and customs charges will be deducted from your refund amount.

6. Damaged, Missing or Lost Parcel Claims

You must inspect your package immediately upon receipt. If the outer packaging is damaged, contents are broken, or items are missing, please submit your claim to us within 48 hours after delivery. You need to supply clear photos of the original outer packaging, damaged box and defective or missing goods. Our support team will review your evidence and decide on replacement, partial refund or full refund. Lost parcel claims can only be initiated after the logistics carrier officially confirms the parcel is lost. Carrier loss investigation normally takes 7–15 business days. Refunds or reshipment will not be processed before the carrier finishes the investigation. Signature confirmation may be required for high-value orders. If you choose to waive signature confirmation, Mornvold will not be responsible for parcels marked as delivered by the carrier but not received by you.

7. Address Amendment Requests

Address change requests can only be accepted before the parcel is handed over to the carrier. Once shipped, rerouting is not guaranteed. If rerouting is possible, all extra rerouting fees must be paid by the customer.

8. Failed Delivery & Return to Sender

If the carrier cannot complete delivery because no recipient is available at the address, the courier may leave a delivery notice and attempt redelivery. After multiple unsuccessful delivery attempts, the parcel will be returned to our warehouse in France. In this situation, original shipping fees and return shipping costs will be deducted from your refund. If you still want the goods after the parcel is returned, you will need to place a new order and pay shipping again.

9. Return Shipping for Returns & Refunds

The customer bears return shipping costs unless the product is defective, damaged on arrival or we shipped the wrong item. When returning goods, you must use a trackable shipping service and keep your tracking number for proof. We strongly recommend purchasing shipping insurance for high-value items. Refunds will only be processed after our warehouse receives, inspects and confirms the returned goods are in acceptable condition.

10. Force Majeure & Policy Updates

Mornvold relies entirely on third-party logistics carriers for transportation. We shall not be liable for shipment delays, parcel loss or damage caused by carrier actions, customs holds, strikes, natural disasters, pandemic measures or other force majeure events beyond our reasonable control. This Shipping Policy may be revised and updated at any time. Updates will take effect immediately after publication on our website. Continued purchases on our website after updates constitute acceptance of the latest shipping terms.

Contact: info@mornvold.shop